Shipping policy

Production Time

• Each bracelet is handmade to order. Please allow 1–2 business days for production before shipping.

• Once your order is shipped, you’ll receive a tracking number by email.

Shipping Options

• Croatia

  • DPD – 6€ (+2€ if Cash on Delivery)

  • Local Pickup (Split shop, Trogirska 8) – Free

• Poland, Slovakia, Slovenia, France, Austria, Germany

  • Croatian Registered Post – 10€

  • DPD – 15€

• Other EU countries (e.g. Greece, Spain, Ireland, Netherlands, Romania, etc.)

  • Croatian Registered Post – 10€

• UK, USA, Canada, Australia, New Zealand

  • Croatian Registered Post – 10€

  • DHL Express (2–4 working days) – 70€

   

• Other countries

  • Contact us for a DHL quote (usually 55–70€).

Delivery Times

• Croatia: 2–3 working days (DPD).

• Europe: 7–14 working days (Croatian Post).

• UK and US: 2–4 weeks (longer during busy periods)
  

• Canada, Australia, New Zealand: up to 6 weeks (longer during busy periods)

 

• DHL Express worldwide: 2–5 working days.

⚠️ Note: Croatian Post does not update tracking until parcels reach the destination country. Please check tracking regularly and make sure someone is available for delivery.

Customs & Duties

• For countries outside the EU, customs duties and taxes are the buyer’s responsibility.

Returned Packages

• If your parcel is returned due to unsuccessful delivery (and we shipped to the correct address with valid tracking), the shipping cost will be deducted from your refund.

Lost Orders

• If Croatian Post confirms your order is lost, you may choose a full refund or free reshipment.

• Investigations can start 3 weeks after the last tracking update and usually take ~2 more weeks.