Warranty. Returns. Refunds.
We offer 30 days warranty for each of our Break Time items, against defects in materials and workmanship. This warranty applies to product materials and construction under responsible use. Exposure to any harsh chemicals that result in corrosion, discoloration or a breakdown of integrity of material, or damage caused by dog chewing, pool water exposure, violent contact with a hard object etc., is considered abuse and will void the warranty.
All our jewellery and accessories are waterproof. However, intensive use will, in time, lead to the discoloration of the rope.
To enjoy your Break Time item for the longest of time, please try to follow the cleaning instructions (posted below).
If you want to start the return procedure right now, please CLICK HERE.
We have a 15 days return policy (starting from the moment you have received your order). To be eligible for a return, your item must be new and unused and it must have its original packaging bag.
If more than 15 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have its original packaging bag.
Please return the item(s) to this address:
Break Time ducan (shop)
Trogirska ulica 8
21000, Split, Croatia
To complete your return, please include with the returned item(s), the following information:
- full name, address and phone number
- order number (if online) or proof of purchase (receipt, if you bought the item in our Split shop)
- reason for the return (item too big/too small etc.) and what action do you request: refund or exchange with a different size (please specify the new size)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All return and refund/exchange claims will be processed in maximum 5 working days (calculated from the day we receive your returned item). We reserve the right to reject return claims if the above conditions are not met.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
If you want to make sure we receive the item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
FINAL SALE ITEMS
Final sale items cannot be refunded. If you are unsure on whether the product you want to return is a final sale item or not, please write to us at firstname.lastname@example.org
If you want to exchange a product, please follow the procedure for Returns (see above).
Once we receive your returned item, we will send you an invoice for the shipping cost of the new item (that we will sent to you in exchange). For Croatia, the shipping cost is 2 Euros, for Europe is 5 Euros, for US is 10 Euros and for the rest of the world is 15 Euros.
In case we have sent you the wrong item (different colour or size than what you ordered), you will not pay the shipping for the exchange.
The first step to maintaining the look and luster of your handcrafted jewelry is to clean it properly. The more often you wear something, the more often it will need to be cleaned, since wearing handmade bracelets or necklaces will introduce them to the oils from your skin and the chemicals of things you touch.
Always use a cleaner that matches the main material of your jewelry; for example, the Break Time items made of paracord 550 or eco-leather should be cleaned only by hand, with a gentle soap and water.
The yachting rope items may also be cleaned even in the washing machine, at temperatures no higher than 30 degrees Celsius, during a gentle program and only if placed in a proper washing bag! (Higher temperatures might lead to discoloration of the rope).
Your handmade bracelets and necklaces will be easier to clean and maintain if they're not very dirty or scratched in the first place.
Please note that extensive exposure to saltwater, sunlight or harsh chemicals can damage your handmade jewelry. Always remove your handmade jewelry before lifting heavy items or doing strenuous work that could potentially damage it.
When you're not wearing or cleaning your handmade jewelry, keep it safe from loss, as well as tarnish and age.
Za naše hrvatske kupce: kliknite ovdje za sve informacije vezane za proces kupnje, garanciju i pravila povrata.