Shipping from Croatia
We offer free DPD shipping for Croatia and FREE registered post shipping for over 40 countries, plus fast shipping options for all countries (DPD for EU countries and DHL for all countries).
For customers in the Split area (code 21000) we also offer the LOCAL PICK-UP option (you can collect your order from our Trogirska 8 Split shop).
Each bracelet is made to order, especially for you, so it usually takes 1-2 days to complete your order (depending on how many orders we have received in one day). This time is added to the estimated shipping time. For instance, if you chose fast shipping and the estimate is 2 days, then please take into consideration 1-2 days more, the time to create your order. Whenever possible, we do strive to even ship the same day. Also, if you placed your order on a Friday, we will probably ship on Monday. Whenever you have an urgent order, please message us and we will do our best to ship faster.
Delivery time varies a lot (from a few days to up to 8-10 weeks outside EU, depending on distance from Croatia and local covid restrictions in transit and final destination country).
Therefore, if you want to make sure you get your order in a certain time frame, we strongly advise that you consider using one of the available fast shipping options: DPD for EU destinations or DHL Express for all worldwide destinations.
When your order is ready, we will ship it with your chosen courier (Croatian Post, DPD or DHL Express) and we will provide you with the tracking number.
DETAILED SHIPPING OPTIONS BY COUNTRY
- Free Regular Shipping - Hrvatska Posta (no tracking number) for orders under €15
- Free DPD (1-3 working days) for orders over €15
Belgium, Denmark, Estonia, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Slovakia, Bulgaria, Cyprus, Finland, Germany, Greece, Greenland, Vatican City, Iceland, Isle of Man, Liechtenstein, Lithuania, Malta, Monaco, Norway, Romania, San Marino, Slovenia, Sweden, Austria, Czechia, France, Hungary
USA, Switzerland, Israel, Serbia, Bosnia and Herzegovina, Montenegro, United Kingdom
- Free Registered Shipping - Croatian Post for all orders over €15
- DHL Express = €15 for orders under €100
- Free DHL Express for orders over €100
- DHL Fast Shipping = €30 for orders under €150
- Free DHL Fast Shipping for orders over €150
We are not responsible for any custom taxes that might be applied by the custom authorities, for countries outside the European Union, which now include also United Kingdom.
For international orders, please note that the Croatian Post does not update the status page in transit (from the moment your order left Croatia, until it reaches the destination postal office), so please be patient.
In the unfortunate event that your order is lost, do not worry, we will reimburse you in full or we will re-ship your order (whichever you prefer). However, be patient, please, as mentioned above, delivery can take longer than usual because of covid19 restrictions, so please consider a fast courier if you are not willing to wait for a longer period of time.
Please note that the shipping method we use requires your signature upon receiving the envelope. We apologize for this inconvenience, but we chose the tracking post in order to ensure the best chance that your order will reach its destination.
In case you wish us to use the regular post service (no tracking number, no signature required), please leave a comment when placing the order and we will follow your requirements (Please note that, in this case, we waive all responsibility if the order does not reach you).
We reserve the right to change the shipping cost policies. To verify the current shipping cost for your destination, please use the SHIPPING RATES CALCULATOR on the check-out page - the information there is always accurate.