Q: I am ordering from Croatia, do you have information available in Croatian language?
A: Yes, we provide collection descriptions in English and Croatian, and we also have a page in Croatian language with how to buy, how to choose the perfect size etc. - Za naše hrvatske kupce: kliknite ovdje za sve informacije vezane za proces kupnje, garanciju i pravila povrata.
Q: Are the bracelets OK to wear in the shower or in the sea?
A: Yes, all of our handmade items from the current collections are waterproof (they are made using stainless steel anchor or shackle and European made yachting rope or US parachute cord). The only bracelets which are not waterproof are the ones from the CLEARANCE Section (which are the last available pieces from our old collections and those are made with alloy and not stainless steel).
Q: Are the bracelets adjustable?
A: The anchor bracelets are 100% adjustable (they will fit any wrist size). The shackle bracelets are adjustable by 0.5 or 1 cm (depending on the rope size used).
Q: How do I adjust the anchor bracelet to my wrist?
A: The anchor bracelets (our Split Collection) have two sailor knots that can be pulled to make the bracelet longer of smaller. Check out this explanatory video.
Q: How do I find my correct bracelet size for Trogir, Istria, Hvar, Adriatica or Dubrovnik collections?
A: Wrap a flexible tape measure or a strip of paper around your wrist, between the wrist bone and the hand. In case you have used a plain strip of paper, mark your size with a pen, then use a ruler to measure the length. Check the Size Guide page instructions and choose the bracelet size closer to the wrist size you have measured.
Q: Where do you ship from?
A: We are based in Split, Croatia, so all orders are shipped from here.
Q: What shipping provider do you use?
A: We use the Croatian Post to ship all of our orders.
Q: How much does shipping cost?
A: We offer free shipping for all orders over 20 Euros in Europe, US, Canada, Australia and Mexico. For orders from the rest of the world the shipping cost is 10 Euros (also free shipping for orders over 50 Euros).
Q: Do you provide a tracking number?
A: Yes, all orders are send with Registered Post, and once your order is shipped, you will receive an e-mail with confirmation of shipping and with the tracking number assigned to your order.
Q: Where can I track my order?
A: Croatian customers may check the status of their order by introducing here the tracking number received from us. International customers may check their order status here
Q: How long until I receive my order, once it is shipped?
A: Depending on your location, delivery time it usually ranges between 2-5 working days for Croatia, 5-10 working days for Europe, 10-15 working days for US. Please bear in mind that these are estimates and we are not accountable for the exact Hrvatska Posta delivery time to your country or any delays that might incur.
Q: I ordered from outside Croatia and I am looking on the tracking page, but there is no information available since the order left Croatia (at Zagreb). What is going on?
A: Please note that Croatian Post tracking service does not update the status of the orders in transit (from the moment the envelope left Croatia until the moment it arrives at the local post office in the destination country). So please do not panic if several days have passed and there are no updates published.
However, in case over 20 working days (for Europe) and 30 working days (for the rest of the world) have passed and you still did not receive the envelope from us and no updates were published on your tracking page, please contact us and we will inquire with the local postal services.
Q: Do I get my money back if I do not receive the order?
A: Yes, of course. We will offer a full refund if the order was not delivered to you. In case the postman did try to deliver, but either the address you have provided was incorrect, or you were not to be found at the address, then we will refund your order, minus the shipping cost.
Q: I do not want to have to sign for my order, I would like the postman to leave it in my mailbox instead.
A: The shipping method we use (registered post with tracking number) does require signature. Per your special request, we can send your order with regular post instead (and this way the postman will just leave it in the mailbox), but in this case we are not responsible in any way if the order does not reach you and we do not offer a refund (we have no way of knowing if the order was delivered or not).
Q: I am not familiar with measuring in centimeters, what is the bracelet size in inches?
A: Follow the instructions above to measure your wrist and use the following chart as reference inches to cm.
|Wrist size inches||Bracelet size inches||Bracelet size centimeters|
|8.50||9.00||custom order 23-24|
Q: What can I do if the size I have ordered is too big/too small?
A: We will replace your bracelet with a new one, the correct size. There can be two situations:
- If we have shipped a different size than what we ordered, we will pay for the return shipping cost of the wrong size bracelet and we will ship the correct bracelet for free.
- If the received bracelet is the size you have ordered, but you have decided you need a different size, we will send you a new bracelet in the new required size, and you will pay for the shipping costs (both for the returned bracelet, as well as for the new size bracelet).
Q: How do I return/exchange an item?
A: If you want to return an item, please CLICK HERE
Q: Who actually makes the bracelets?
A: All of our bracelets are made by Ionut, the brand designer. He does his best to make them as perfect as possible, so if you place an online order, your bracelet(s) will be made especially for you, and this is why we need 1-3 working days (usually one, but sometimes - if we have a lot of orders coming at once - it can take 2-3 days to produce and ship).
Q: Can I order a special colour combination that is not on the website?
A: Yes, if we have the colours you want. Just send us an email at firstname.lastname@example.org and let us know what you want and we will do our best to come up with a cool model for you :)
Q: I want to place a larger order. Do I get a discount? How quick will they be made and shipped?
A: Before ordering a larger quantity, contact us with the requirements and we will provide the best price possible and we will also let you know how fast we can produce and ship them. Keep in mind that all items are handmade by one person only (our designer) - and we want to make sure each item is the quality we strive for.
Q: I am interested to distribute/sell your products in my own shop.
A: We appreciate your interest in our handmade products. At this point in time, we are mainly selling through our own physical shops in Split (Trogirska ulica 8) and Dubrovnik (Antuninska ulica 5) and via our online shop. A selection with our Split and Zadar collections is also available in the 5 stars Le Meridien Lav Resort in Podstrana (Croatia) and at a selected number of local partners. If you want to become our reseller, please send us an email at email@example.com