Shipping policy

We offer FREE SHIPPING for orders over 25 Euros for all countries in the European Economic Area, as well as United Kingdom, United States, Canada, Australia, New Zealand, Israel, Serbia, BiH, Montenegro, Macedonia, Monaco.

  • FREE SHIPPING for orders over 25 Euros inside Croatia with DPD courier 
  • Free registered shipping with Croatian Post for orders over 25 Euros, for the rest of the countries mentioned above
  • For EU destinations we also offer a faster DPD courier option for 20 euros

If your country is not listed or if you would like us to get a quote for a fast shipping option for your address, please message us (contact info is at the bottom of this page) and we will see what we can do.

How long until my order gets shipped?

Each bracelet is made to order, especially for you, so it usually takes 1-2 working days to complete your order (depending on how many orders we have received that day). This time is added to the estimated delivery time.

When your order is ready, we will ship it with your chosen courier (Croatian Post, DPD or other express option) and we will provide you with the tracking number.

How long after my order is shipped until it gets delivered to me?

For orders placed inside Croatia, we offer free fast DPD shipping, so delivery times are usually 24 to 48 hours (can be 72 hours for remote destinations and islands).

For orders placed outside Croatia, delivery times using regular postal services (Croatian Post) can be longer than usual, due to the covid situation. For Europe, USA and UK it can be anything from 1-3 weeks (on average, two weeks), for Canada or Australia it can be 3-4 weeks or even more. 

For international orders, please note that the Croatian Post does not update the status page in transit (from the moment your order left Croatia, until it reaches the destination postal office), so please be patient. 

We strongly suggest you contact us for a fast shipping quote if you want your order to arrive within days.

What happens if my order gets lost?

In the unfortunate event that your order is lost, do not worry, we will reimburse you in full or we will resend your order (your choice). However, be patient, please, as mentioned above, delivery can take longer than usual because of covid19 restrictions.

To establish that an order was lost, we are opening an inquiry with the Croatian Post. Once they confirm to us the order is lost, we will proceed with reimbursing or reshipping your order, per your choice.

DETAILED SHIPPING OPTIONS BY COUNTRY 

Croatia

  • Free shipping with DPD courier (1-3 working days) for all orders over €25
  • DPD courier €5 for orders under €25
  • For customers in the Split area (code 21000) we also offer the LOCAL PICK-UP option (you can collect your order from our Trogirska 8 Split shop).

    EEA countries

    • Registered Shipping - Croatian Post €6 for orders under €25
    • Free Registered Shipping - Croatian Post €6 for orders over €25
    • DPD Fast Shipping = €30

    UK, USA, Canada, Australia, New Zealand, Israel, Serbia, BiH, Montenegro, Macedonia, Monaco

    • Registered Shipping - Croatian Post €6 for orders under €25
    • Free Registered Shipping - Croatian Post for orders over €25
    • DHL = €50

    Rest of the world

    • DHL = €50

    We are not responsible for any custom taxes that might be applied by the custom authorities, for countries outside the European Union.

    --------------

    We reserve the right to change the shipping cost policies. To verify the current shipping cost for your destination, please use the SHIPPING RATES CALCULATOR on the check-out page - the information there is always accurate.